If someone else caused the accident, you’re entitled to have your car repaired and to a hire car while it’s off the road, at no cost to you. We handle the whole process.
Send your details and we’ll let you know what you’re entitled to.
Stay on the road with a like-for-like replacement vehicle while yours is being repaired, at no cost to you.
When you’re not at fault, you shouldn’t be out of pocket. There’s typically no excess for you to pay.
We can recover the costs directly from the at-fault driver’s insurer, so your premium and no-claim bonus stay protected.
Your car is repaired to factory standard and the at-fault party covers the bill. You just approve and collect.
Call us or send the form with your rego and any details you have about the other driver or their insurer.
We organise a like-for-like hire car so you’re not left without a vehicle.
Your vehicle is repaired and refinished to factory standard, then quality-checked.
We deal with the at-fault driver’s insurer and recover the repair and hire car costs, so you don’t have to.
Being without a car is the last thing you need after an accident. When you’re not at fault, we arrange a like-for-like replacement so you can keep getting to work, school and everywhere else, with no out-of-pocket cost to you.
Call now and we’ll tell you exactly what you’re entitled to, no obligation.
(03) 5918 2609Mon–Fri 8am–6pm · Sat 9am–5pm
Pakenham drivers come to us for honest quotes, quality work and a repair that's easy to deal with.
“Aloka and the team went above and beyond to fix up some damage I had on a car I recently imported from Japan. The job was perfect, and Aloka sorted out some other imperfections and stone chips too. I had gone to other body shops around Pakenham for quotes, but Aloka’s was the most reasonable and affordable. Communication is prompt and the job was completed to an incredible standard in record time.”
“I am extremely happy with the service provided. Not only was my car repaired, but it was also thoroughly cleaned both inside and out. The pricing was very reasonable, and he was helpful throughout the process, offering advice and patiently answering all of my questions. I would highly recommend this service. My car looks fantastic again.”
If another driver caused the accident, you’re considered not at fault. That usually means you’re entitled to have your car repaired and to a replacement hire car while it’s off the road, with the at-fault party’s insurer footing the bill.
In most not-at-fault accidents, yes. We arrange a like-for-like hire car so you can keep going about your day, and the cost is recovered from the at-fault driver’s insurer, not you.
When you’re not at fault and the other driver is identified, you generally won’t need to pay an excess or lodge a claim on your own policy, so your no-claim bonus is protected. We’ll confirm your situation when you contact us.
Get in touch anyway. Bring whatever you have (rego, photos, a description of what happened) and we’ll let you know your options.
Yes. You have the right to choose who repairs your car. Just tell us you’d like us to handle it and we’ll take care of the rest.
